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FAQ

  • Understanding Post Production

    • What is Post-Production?
      • Most wedding photographers spend a lot of time processing their images on their computer. Instead, you could be working on networking, marketing, or doing other things to help grow your business.
        Send your images to us and we can do the following for you:

        1. Cull the images by selecting the best shots, removing duplicates, blurry and out of focus.

        2. Rotate and crop the images.

        3. Add color and contrast to the images giving it the right pop.

        4. Categorize the images as per – Preparation, Pre-ceremony Portraits , Ceremony , Post Ceremony and Reception.

        5. Rename the images based on your requirements.

    • How do I get started?
      • Log in or create a free account. Once your account is set up, click on Services and select the service which is applicable. Then, continue to fill out the order form. Once you have placed your order and checked out, you will receive a notification email with your job number.
        If you are planning on uploading images to us, you might want to do a speed test HERE to check your upload speed. One the webpage is open, click "Begin Test". Once you have the results, check our chart HERE to get an idea of how long it will take to upload your images.

    • Can I send sample images to see your processing?
      • Absolutely! You can submit up to 10 images to get a sense of our processing.

    • What do your packages include?
      • For Essential Edit, this is our "no frills" package. Simply send us the images you want processed in RAW format only and we will send you with the Lightroom catalog or xmps (no jpgs, sorry).

    • Why should I outsource?
      • Most wedding photographers spend a lot of time processing their images on their computer. Instead, you could be working on networking, marketing, or doing other things to help grow your business. Or, simply spend more time with your family!

    • What is your turnaround time?
      • Our turnaround is 2 weeks for a wedding, 3 days for orders under 300 images.

    • Do you offer a rush service?
      • Yes we do! Simply select Rush Order when placing your order. We understand that photographer's are very busy and deadlines quickly approach. We offer a Rush service for this very reason.

    • Why do you prefer Raw over jpg?
      • Simply put, there is MUCH more information in a Raw file than a jpg. So, we are able to pull back details in shadows and highlights that would otherwise be lost in a jpg.

    • What is culling?
      • Culling is the removal of images. These are the images that we do not process due to blurriness, duplicates, extremely poor lighting or people with eyes closed.

    • Can I send dng files?
      • Absolutely!

    • Can I receive xmp files?
      • Absolutely! If you are working in Bridge, you would copy the XMP files into the same folder as your Raw images. You would then Select all the raw images and either Option-Click or Right - Click. Then, you would select Generate High Quality Thumbnails. You should now be able to see the changes."

    • How do I send my first wedding?
      • You can send your images via ftp or by sending an external hard drive. Whichever works best for you! If you do decide to send images via ftp, you might want to do a speed test HERE to check your upload speed. Then, check our chart HERE to get an idea of how long it will take to upload your images.

    • Do you offer other services?
      • Yes we do! We offer retouching, album design and video editing!

    • Does it matter which version of Lighroom I'm using?
      • Yes and no. It does matter because Lightroom 3 isn't backwards compatible. However, if you let us know if you're working in Lightroom 2 or 3, then we can process your images with that version so you have no issues.
        When you receive your catalog from PIE, you will need to download it and launch Lightroom by double-clicking the LR icon. Lightroom will ask you to Relaunch, which is normal. Once the application has launched, you will find that there are no previews in Grid view. This is also normal. It is at this point, that you should do the following: Select the folder that has a ?, Right click (PC), Command click (Mac) and select "Find Missing Folder". Then, navigate to the folder of the Raw images that you sent us. At this point, you should see the previews start to render.

    • Can I request the same editor to work on my orders?
      • In order to keep our turnaround times and maintain our workflow, we need to divide jobs between our editors. However, if you provide samples of images you processed, along with the Raw files, we can use those as a benchmark for all of your orders.

    • What's the difference between Essential Edit and I Select?
      • With Essential Edit, this is your "no frills" service. You simply send us the images you want processed in RAW format only and we will send you a Lightroom catalog or xmp's.

        With I Select, you have more flexibility. You can send us JPEG or RAW and have your images sequenced, renamed, categorized and can receive exported jpgs as a final output!
  • Creating an account

    • How do I create an account?
      • To create an account, go ahead and hover over "sign in" at the top right of our site. If you are a new PIE customer, you would select “PIE”. If you are a Zenfolio customer, you would select “ZENFOLIO”.

        If you are a Zenfolio customer, once you select ZENFOLIO you would simply sign in with your Zenfolio username and password to place an order.

        If you are a new PIE customer, after selecting PIE, you would click on Sign Up under New Customer.

        Once you have filled out your contact information and login details, then you will be able to place your order.

        If you are having any problems with logging in or signing up, please email contact@proimageeditors.com.

    • What if your system won't allow me to create an account?
      • Is it possible that you already have an account with us? Our system only allows 1 account per customer. So, if you already have an account, you would need to place orders under that. If you don't have an account and cannot create one, please contact us so we can assist you.
  • Placing an Order

    • How do I place an order?
      • To place an order Login or sign up for an account. Once logged in, select the service type you need. Next, fill in your job preferences. Add your order to the cart by clicking the Add Cart button. Review your order on the shopping cart page and enter a promo code if you have one. Once you verify your details, click the checkout button and proceed to make a payment. Once the payment is made, you’ll receive a confirmation email.
        If you are planning on uploading images to us, you might want to do a speed test HERE to check your upload speed. One the webpage is open, click "Begin Test". Once you have the results, check our chart HERE to get an idea of how long it will take to upload your images.

    • What if I forgot my password?
      • No Problem! Just go to the "forgot password" link on the sign in page or click HERE

    • Which service should I choose?
      • We offer 4 categories of services: Post-production, Video, Retouching, and Design. Simply pick the service that best suits your needs.
  • Post-Production
  • Retouching

    • What is retouching?
      • Retouching by definition is improving or changing an image by adding details or removing flaws. Our services include blemish removal, whitening eyes/teeth or even removing/adding people and objects!

    • How do I know what it will cost?
      • Because our pricing is based on time, it is really best to send us a jpg of the image you would like retouched, along with instructions.

    • What is the turnaround time?
      • Our turnaround time will vary depending on the amount of images you upload and the retouching needed. Generally, you can expect 10-20 images back in 2 days.

    • What is the difference between Album Retouching and Studio Retouching?
      • Album Retouching is retouching any stray hairs (on the bride and groom), light flares and distracting objects on images that will be placed in an album. You submit only the images you want retouched, or if you are sending us all your album images then just let us know the names of the files that should be retouched.

        Studio Retouching includes more involved retouching such as skin blemishes, facial glare, stray hair, bags under eyes and whitening of teeth/eyes. You submit only the images that need retouching.
  • Video

    • What do you offer for this service?
      • Coming Soon!

    • What does video editing include?
      • We offer two styles of video editing, Documentary and Cinematic.

        Documentary includes:

        Editing that focuses on simply capturing the day, as they happen, in the order they happen. This type of editing usually has less cut out of the final DVD, little to no dramatic camera angles, less music is added and less special effects are used.
        Cinematic includes:

        Editing that is defined as a "film like" look. This style aims to increase the emotional impact through use of slow motion and transition effects, saturated colors, creative camera angles and dramatic music. We help to create the "wow" factor to tell your story in a unique way. A cinematic filmed wedding requires more editing due to the sequencing of multiple cameras, lighting effects, mixing of music and voices as well as incorporating other special effects.

    • What is the turnaround time?
      • We have three options for you to choose from:

        Fast – 30 Days

        Faster – 20 Days

        Fastest – 10 Days

    • Can you send me back the Final Cut Pro project file so I can make changes?
      • Yes and No. If you are working in Final Cut Pro X we can send the project file for $XX.XX

        If you are in a previous version of Final Cut or a different video editing system can only export the requested output options, as FCP 10 is not backwards compatible.

    • Are revisions included?
      • Yes. We will include up to two revisions to the final edit and DVD Menu (if applicable) for changes that are preference related. For example, if your client wishes to have a different song than what was originally chosen for the DVD menu.

    • What do I need to do to mail my videos?
      • First and foremost, you need a passport drive.
        Then, create a text file or pdf and label it with your name/studio name and the job number we gave you. Then, copy your original/raw footage that you would like to send to us. Also be sure to include any logos, still images and music you want to include in the edit. Once you have copied your footage and packaged your hard drive mail it to our offices.

    • What kind of file(s) can I receive from the final edit?
      • You can receive one of the following file types from each category:

        Movie files: Quicktime (.mov) file, Disk image (.iso) file

        Social Media: Facebook, Youtube, Vimeo,

        Mobile Devices: iPhone and iPad

  • Design
  • How do I send my images?

    • How can I submit an order?
      • You can submit orders using the Uploader or by mailing your images to us.
        If you are planning on uploading images to us, you might want to do a speed test HERE to check your upload speed. One the webpage is open, click "Begin Test". Once you have the results, check our chart HERE to get an idea of how long it will take to upload your images."

    • What do I need to do to mail my images?
      • First and foremost, you need either a jump/flash drive or a passport drive.
        Then, create a folder and label it with the job number we gave you. Then, copy your original/raw images that you would like to send to us. Once you have copied your images and packaged up the box, send to:

        ProImageEditors,
        30405 Solon Road
        Suite 9
        Solon, Ohio 44139

        If you are in a hurry for your images, send via UPS/FedEx 2 day. If you aren't in a hurry, then you can send your drive via USPS. We recommend priority mail, so that you can track your package.

    • What is a flash/jump drive?
      • A jump drive is a small usb "stick" that is utilized in transferring data.

    • What is a passport drive?

    • How do I send images via ftp?
      • We have an uploader that you will be able to access once you have placed your order. Before uploading, you might want to do a speed test HERE to check your upload speed. One the webpage is open, click "Begin Test". Once you have the results, check our chart HERE to get an idea of how long it will take to upload your images."

    • If I send images on a hard drive, what method of shipment is best?
      • Usually FedEX or UPS are best if you are in a hurry for us to receive your images. You can certainly send your drive via USPS but we recommend USPS priority so you can track your package.

    • How do I track the progress of my order?
      • Once we receive your hard drive, we will send you a confirmation email. Our turnaround time starts from the moment we receive your drive. So, you can expect to receive another email stating your order is complete, at the end of the turnaround time.

    • I can't download my images. What do I do?

    • I can't upload my images. What do I do?
      • Make sure you are using one of our supported browsers: Google Chrome 3+ or Firefox 3.6+ 3+ If you are still having issues please contact us by emailing contact@proimageeditors.com or call 440-319-3441.
  • Receiving my completed order

    • How will I know my order is complete?
      • We will send you a notification email to let you know your order is complete.

    • How do I download my images from FTP?
      • Simply log into your account, and click on the order ID. This will bring up your order summary. There you will see a Download link. Click on the link and your order will start to download.

    • What do I do with the Lightroom catalog I received?
      • When you receive your catalog from PIE, you will need to download it and launch Lightroom by double-clicking the LR icon. Lightroom will ask you to Relaunch, which is normal. Once the application has launched, you will find that there are no previews in Grid view. This is also normal. It is at this point, that you should do the following: Select the folder that has a ?, Right click (PC), Command click (Mac) and select "Find Missing Folder". Then, navigate to the folder of the Raw images that you sent us. At this point, you should see the previews start to render.

    • What do I do with the xmp files I received?
      • If you are working in Bridge, you would copy the XMP files into the same folder as your Raw images. You would then Select all the raw images and either Option-Click or Right - Click. Then, you would select Generate High Quality Thumbnails. You should now be able to see the changes.
  • Order Problems
  • PIE Tips

    • Shoot Raw
      • Why should you shoot Raw? Well, Raw files contain much more data than jpgs. If ever we need to try and gain back more detail in a bride's dress, it is much easier to do that with a Raw file than a jpg.

    • Invest in Lightroom
      • Why Lightroom? Lightroom is an amazing program that not only helps you to keep your images organized, but provides an all in one solution for editing your images.

    • Camera Sync your cameras
      • Camera syncing your cameras are incredibly important for weddings. Reason being, if you have two cameras and they are off by even 5 minutes, there will be a notable difference during any event. We can then manually sort the images but it is time consuming and therefore, more expensive.

    • Upload times
      • HERE is a good test to see how long it will take for you to upload your images, if you wish to ftp or upload your images to us. On that site you have to click "Begin Test" to test your upload speed